Planet Rugby Forum

bimboman wrote:

redderneck wrote:It's a joint fcuk up. I'm a bit stunned at just how badly they have managed to fcuk it up though.

There's no way the outgoing logistics partner would risk their rep by playing silly buggers I wonder? They'd want to be properly mental or desperate to, so it's a daft thought on my part.

Won't be the last...

You're right of course as DHL should have spent "anything" to sort the problem day 2 of there being an issue.

I think by day 2 they were too f**ked up with chicken everywhere but at KFC, to be able to do anything. After KFC made their decision to close, they would have had a few bags of wings and coleslaw to dispose of.

An old colleague of mine from a long long time ago when we were both babes in the logistics wood is either going to be cracking skulls over this or else trying to avoid having his own skull cracked.

Don't envy him his exec package right now!

redderneck wrote:An old colleague of mine from a long long time ago when we were both babes in the logistics wood is either going to be cracking skulls over this or else trying to avoid having his own skull cracked.

Don't envy him his exec package right now!

I think one or two at DHL might decide the time is right to leave.

DHL is an offshoot of the German postal service. And they are the least competent company I have ever had the displeasure of dealing with. They simply cannot provide the services they promise, and overpromise, under deliver, almost every time. 99% of Germans despise them. It's frankly amazing to me they're still in business.

Seneca of the Night wrote:This is going to make a terrific management case study.

Yup. Their names and deeds shall live long right enough.

DHL missed a chance here in that they should have sourced local chicken instead of getting them from Kentucky

pontifex wrote:DHL is an offshoot of the German postal service. And they are the least competent company I have ever had the displeasure of dealing with. They simply cannot provide the services they promise, and overpromise, under deliver, almost every time. 99% of Germans despise them. It's frankly amazing to me they're still in business.

Deutsche post are buying up uk mail delivery. Unions don't like them much.

message #2527204 wrote:

bimboman wrote:

redderneck wrote:It's a joint fcuk up. I'm a bit stunned at just how badly they have managed to fcuk it up though.

There's no way the outgoing logistics partner would risk their rep by playing silly buggers I wonder? They'd want to be properly mental or desperate to, so it's a daft thought on my part.

Won't be the last...

You're right of course as DHL should have spent "anything" to sort the problem day 2 of there being an issue.

I think by day 2 they were too f**ked up with chicken everywhere but at KFC, to be able to do anything. After KFC made their decision to close, they would have had a few bags of wings and coleslaw to dispose of.

Remarbkle really.

Leinster in London wrote:

backrow wrote:DHL getting a kicking here but rumour has it that KFC are also to blame for not being accurate on such trivial things such as 'our product needs to be transported on chilled trailers' when they did the RFP tender. Have heard of drviers being stuck for 7 hours, and trailer loads of chicken rotting as it didn't have a chilled unit to go into.

I wonder what the ratio is between A. sales KFC have lost by shops being shut, B. the cost saving of DHL over Bidvest over say a year, and C. how much extra sales KFC will get once the snowflakes get to gorge themselves on their shitty fried food ?

it may well be that in long run, KFC will actually benefit from this all, and build on brand loyalty.

I have to disagree. DHL are a very longstanding transport company. It is idiotic on their behalf to walk into a new product without doing due diligence. A tiny bit of research would have shown that not only is specialised transport required for food, but also dedicated warehouses.
KFC's diligence error was to assume DHL was an expert in transportation, which in this case they've failed to be.

If it went to court I do not think DHL would want to plead they are not liable because they do not know what they are doing.

Think you missing a bit out here - of course dhl knew they would need chilled trailers, but as someone else said it is clear the companies didn’t speak to each other enough to spec things properly.
Could be something like :
KFC / dhl not being clear on turnaround times needs at their respective depots
KFC failing to mention somethng that Bidvest did for them, like full truck loading or splitting pallets up - that could cause dhl to have unexpected delays
Sap or ordering system not being fully tested with the counterparty

Etc

It’s far too simplistic to put all the blame on DHL without knowing the full story .

Leinster in London wrote:

message #2527204 wrote:

Leinster in London wrote:

backrow wrote:DHL getting a kicking here but rumour has it that KFC are also to blame for not being accurate on such trivial things such as 'our product needs to be transported on chilled trailers' when they did the RFP tender. Have heard of drviers being stuck for 7 hours, and trailer loads of chicken rotting as it didn't have a chilled unit to go into.

I wonder what the ratio is between A. sales KFC have lost by shops being shut, B. the cost saving of DHL over Bidvest over say a year, and C. how much extra sales KFC will get once the snowflakes get to gorge themselves on their shitty fried food ?

it may well be that in long run, KFC will actually benefit from this all, and build on brand loyalty.

I have to disagree. DHL are a very longstanding transport company. It is idiotic on their behalf to walk into a new product without doing due diligence. A tiny bit of research would have shown that not only is specialised transport required for food, but also dedicated warehouses.
KFC's diligence error was to assume DHL was an expert in transportation, which in this case they've failed to be.

If it went to court I do not think DHL would want to plead they are not liable because they do not know what they are doing.

Not sure about due diligence, but you'd have though they might have spoken to each other on the phone a bit after being awarded the gig....maybe even running a few tests before switching over.
It's not like they won the contract on Friday and started shipping on Saturday....you'd hope.

Not the way it works. KFC expect as per the sales pitch that DHL are experts at transportation, and can take into their stride like many other medium projects they have handled. DHL itself expects that they can take it into their stride like many other medium projects they have handled. As DHL must not have previously had a food division, it will now realise they must establish one if they want to retain food distribution as a product.

They do - we use them. They are a bit shite, but manage one of our main depots well.

backrow wrote:

Leinster in London wrote:

backrow wrote:DHL getting a kicking here but rumour has it that KFC are also to blame for not being accurate on such trivial things such as 'our product needs to be transported on chilled trailers' when they did the RFP tender. Have heard of drviers being stuck for 7 hours, and trailer loads of chicken rotting as it didn't have a chilled unit to go into.

I wonder what the ratio is between A. sales KFC have lost by shops being shut, B. the cost saving of DHL over Bidvest over say a year, and C. how much extra sales KFC will get once the snowflakes get to gorge themselves on their shitty fried food ?

it may well be that in long run, KFC will actually benefit from this all, and build on brand loyalty.

I have to disagree. DHL are a very longstanding transport company. It is idiotic on their behalf to walk into a new product without doing due diligence. A tiny bit of research would have shown that not only is specialised transport required for food, but also dedicated warehouses.
KFC's diligence error was to assume DHL was an expert in transportation, which in this case they've failed to be.

If it went to court I do not think DHL would want to plead they are not liable because they do not know what they are doing.

Think you missing a bit out here - of course dhl knew they would need chilled trailers, but as someone else said it is clear the companies didn’t speak to each other enough to spec things properly.
Could be something like :
KFC / dhl not being clear on turnaround times needs at their respective depots
KFC failing to mention somethng that Bidvest did for them, like full truck loading or splitting pallets up - that could cause dhl to have unexpected delays
Sap or ordering system not being fully tested with the counterparty

Etc

It’s far too simplistic to put all the blame on DHL without knowing the full story .

In a normal "exhaustive" bid and start programme this couldn't happen. I say this as someone who's watched 3 major implementations for up to 10's of thousands of tonnes of product.

backrow wrote:

Leinster in London wrote:

backrow wrote:DHL getting a kicking here but rumour has it that KFC are also to blame for not being accurate on such trivial things such as 'our product needs to be transported on chilled trailers' when they did the RFP tender. Have heard of drviers being stuck for 7 hours, and trailer loads of chicken rotting as it didn't have a chilled unit to go into.

I wonder what the ratio is between A. sales KFC have lost by shops being shut, B. the cost saving of DHL over Bidvest over say a year, and C. how much extra sales KFC will get once the snowflakes get to gorge themselves on their shitty fried food ?

it may well be that in long run, KFC will actually benefit from this all, and build on brand loyalty.

I have to disagree. DHL are a very longstanding transport company. It is idiotic on their behalf to walk into a new product without doing due diligence. A tiny bit of research would have shown that not only is specialised transport required for food, but also dedicated warehouses.
KFC's diligence error was to assume DHL was an expert in transportation, which in this case they've failed to be.

If it went to court I do not think DHL would want to plead they are not liable because they do not know what they are doing.

Think you missing a bit out here - of course dhl knew they would need chilled trailers, but as someone else said it is clear the companies didn’t speak to each other enough to spec things properly.
Could be something like :
KFC / dhl not being clear on turnaround times needs at their respective depots
KFC failing to mention somethng that Bidvest did for them, like full truck loading or splitting pallets up - that could cause dhl to have unexpected delays
Sap or ordering system not being fully tested with the counterparty

Etc

It’s far too simplistic to put all the blame on DHL without knowing the full story .

I worked for a multinational whose local division (UK) purported to be able to deliver to the client services it actually had no previous direct involvement in. It brought in a couple of HO boys from Germany who were able to present the specialist services that the Germans provided their own local customers. The weekend after the contract began there were people roped in from 4 countries trying to sort it out. As there are similarities between this contract and the one I was involved with I will always blame DHL, and consider KFC as naive.

A client desperate to boost numbers by dropping costs and a provider desperate to boost numbers by adding turnover, is often a heady mix. Always better if at least one side isn't desperate. I wonder if it'll turn out that this was at the root of it all.

Haven't read the thread so don't know if it's been mentioned, but DHL has nothing about food in it's chilled distribution section on its website. What were KFC thinking.

fatcat wrote:What were KFC thinking.

We can screw another 5% into the margin.

Chips wrote:

fatcat wrote:What were KFC thinking.

We can screw another 5% into the margin.

We can take one for the Country and ensure Special K never washes up here

bimboman wrote:

RodneyRegis wrote:KFC farm out the logistics to DHL and pay them for getting the food from a to b. It's dhl's job to make sure it gets there in a suitable state. If KFC did their own logistics they would be responsible for using the correct vehicles and storage, but they don't.

.

95% of food logistics in the UK is outsourced. It's "farmed out" because logistics is cheaper and expertise is better with specialist storage forms, logistics in terms of trucking is normally a combo effort between company and often the storage / Import controlling firm

Of course. I'm not saying KFC should keep logistics in house, just that DHL should have known how to distribute f**king food

backrow wrote:

Leinster in London wrote:

message #2527204 wrote:

Leinster in London wrote:

backrow wrote:DHL getting a kicking here but rumour has it that KFC are also to blame for not being accurate on such trivial things such as 'our product needs to be transported on chilled trailers' when they did the RFP tender. Have heard of drviers being stuck for 7 hours, and trailer loads of chicken rotting as it didn't have a chilled unit to go into.

I wonder what the ratio is between A. sales KFC have lost by shops being shut, B. the cost saving of DHL over Bidvest over say a year, and C. how much extra sales KFC will get once the snowflakes get to gorge themselves on their shitty fried food ?

it may well be that in long run, KFC will actually benefit from this all, and build on brand loyalty.

I have to disagree. DHL are a very longstanding transport company. It is idiotic on their behalf to walk into a new product without doing due diligence. A tiny bit of research would have shown that not only is specialised transport required for food, but also dedicated warehouses.
KFC's diligence error was to assume DHL was an expert in transportation, which in this case they've failed to be.

If it went to court I do not think DHL would want to plead they are not liable because they do not know what they are doing.

Not sure about due diligence, but you'd have though they might have spoken to each other on the phone a bit after being awarded the gig....maybe even running a few tests before switching over.
It's not like they won the contract on Friday and started shipping on Saturday....you'd hope.

Not the way it works. KFC expect as per the sales pitch that DHL are experts at transportation, and can take into their stride like many other medium projects they have handled. DHL itself expects that they can take it into their stride like many other medium projects they have handled. As DHL must not have previously had a food division, it will now realise they must establish one if they want to retain food distribution as a product.

They do - we use them. They are a bit shite, but manage one of our main depots well.

Missed this one. You mean DHL, the largest logistics firm on the globe, with a €57bn turnover, sometimes deliver the odd bit of food?

fatcat wrote:Haven't read the thread so don't know if it's been mentioned, but DHL has nothing about food in it's chilled distribution section on its website. What were KFC thinking.

Whilst I'm wary of setting myself up for a whooshing...

http://www.postexpress.de/en/logistik/f ... ittel.html

Do people know who DHL are?

c69 wrote:They tendered their distribution and DHL won with a much cheaper bid despite having no real expertise in the sector.
They were warned against this by the GMB Union for the reasons above. Now DHL fecked up and KFC are losing Millions. Dumb feckers they know the cost of everything and the value of nothing.

I heard you scoffed them all.

happyhooker wrote:

Bullettyme wrote:

eldanielfire wrote:

Bullettyme wrote:Nothing can beat a good kebab, hungover, sober, pissed out of your skull. It's the food for all occasions (no frozen mass produced meat though).

As long as it isn't a doner Kebab. The biggest pile of sh@t you can eat.

Nah, fair enough they are greasy as fudge, but if you get a kebab house where they make their own doner and bread then you're sorted.

Or you can get the kofte or chicken which are usually nice too.

Kebab shops near me make their own doner. It's fûcking lush.

I just go with the Shish kebab. Grilled meat in pitta is pretty damn healthy and bloody nice. especially from a quality Kebab house like 'The Kebab Company' on Clapham High Street or Balham.

RodneyRegis wrote:

fatcat wrote:Haven't read the thread so don't know if it's been mentioned, but DHL has nothing about food in it's chilled distribution section on its website. What were KFC thinking.

Whilst I'm wary of setting myself up for a whooshing...

http://www.postexpress.de/en/logistik/f ... ittel.html

Do people know who DHL are?

I most certainly do.

A few posts ago I mentioned a problem that our company got into with the help of our German Head Office experts.
Did you notice that your link "Looks more German", rather than British ?

The expertise can exist at local level, but not yet at the global level. Sometimes it is due to acquiring small companies that operate in a local market, and sometimes it is a particular customer that the local DHL company invests in.

A little after this period the UK company I worked for did actually bring in a fresh food team. To bring the full business in-house they engineered a purchase of a company in a 3rd country. From that point on we were recognised as the global leader in the very particular sector that these guys operated in.

RodneyRegis wrote:

fatcat wrote:Haven't read the thread so don't know if it's been mentioned, but DHL has nothing about food in it's chilled distribution section on its website. What were KFC thinking.

Whilst I'm wary of setting myself up for a whooshing...

http://www.postexpress.de/en/logistik/f ... ittel.html

Do people know who DHL are?

Great, a small reference to food on their German website.

While I will admit that KFC's hot and spicy (which isn't either) and wicked wings are an occasional guilty pleasure, this little place is the business.

http://www.monsterchicken.co.nz/our-photos/

In the end, KFC can provide all the info they like, but have to rely on assurances from DHL. There must have been monumental amounts of bullshitting and/or misunderstanding at DHL for them to get it so wrong for go live.

DHL already transport food, we have been using them on international contracts for a few years now.

The trick in domestic transport is the backhauls, keep the trucks full in both directions you keep your costs in line, haven’t come across them in any meaningful way domestically but seems like a logical step for them. They clearly screwed up here and should have attempted a soft launch rather than trying to take the whole thing on in one go but I suspect bidfood played hardball and stopped this option

I've only ever eaten in a KFC once and that was in Langkawi. Petronas Quay.

A chap was in there in T shirt and shorts, tucking in. His wife was in the full nine yards burqa.

She had to lift the veil in order to eat. It was most bizarre.

My pal is with a huge haulage company, he said:

Nope DHL are welcome to it, their site is at rugby and it’s a total mess, we tried to deliver a load of chicken there on ******** the driver was booked in for 9.30 at 15.00 he left the depot with the chicken still on this trailer as they had no one to tip the trailer, it’s gonna cost them millions in compo to KFC.

Is the crisis over? Some people have had to resort to some serious extremes this past week:

https://twitter.com/__MichaelMartin/sta ... 5867270154

.......they've run out of effin' gravy now

A week after running out of chicken, KFC runs out of gravy
Although chicken is back on the menu following last week’s ‘chicken crisis’, KFC announced today that it is now running low on gravy.
Chicken fans took to Twitter, to vent about the lack of the fast food chain’s popular gravy side order, which was unavailable at its restaurants across the UK.

"We're working as hard as we can to get this sorted out," said a KFC spokesperson.

"We know that our gravy is a big favourite!"

The reason for the shortage is believed to be the same as last week​, when nearly 700 of KFC's UK outlets were closed last week after it switched suppliers from Bidvest to DHL.

I've never been in a KFC and had no idea they served gravy with it!!

https://www.theguardian.com/business/20 ... age-fiasco

KFC has gone back to its original recipe for chicken deliveries by rehiring Bidvest Logistics in the wake of last month’s supply fiasco.

MAybe someone has learned there's more to somethings value than the price.

That's quite the PR win for Bidvest Logistics and quite the disaster for DHL.

Can you imagine the negotiation process with Bidvest?

BidVest: So, you're back. In the meantime, our prices seem to have gone up by 25%. Will that be OK?
KFC: Oh yes please, and thank you, thank you
BidVest: Yes, and we'd like a long term contract. How does 10 years sound?
KFC: Slurp, slurp, mmmm

shanky wrote:Can you imagine the negotiation process with Bidvest?

BidVest: So, you're back. In the meantime, our prices seem to have gone up by 25%. Will that be OK?
KFC: Oh yes please, and thank you, thank you
BidVest: Yes, and we'd like a long term contract. How does 10 years sound?
KFC: Slurp, slurp, mmmm

Bidvest have only got 33% of the contract back.